Frequently Asked
Questions

Our products are sold strictly for laboratory research use only. Customers are responsible for confirming that products may be legally purchased, imported, possessed, and used within their own jurisdiction.

Prime Peptide products are intended strictly for laboratory research use only. They are not intended for human consumption, medical use, veterinary use, diagnosis, treatment, or prevention of disease.

Yes. Where available, Certificates of Analysis are provided to support transparency and batch verification. CoA documents help researchers review product testing and quality information.

Shipping times depend on the selected shipping method, destination, carrier operations, holidays, and order volume. Tracking information is usually provided once the order has shipped.

International shipping availability may vary by destination and carrier restrictions. Customers are responsible for checking local import rules, customs requirements, and product legality before ordering.

Peptides should be stored according to the product label and provided handling guidance. In general, research materials should be kept sealed, protected from light, and stored in appropriate laboratory conditions.

Available payment methods are displayed during checkout. Payment options may vary depending on order details, location, and current payment processor availability.

You can create an account from the account or checkout page by entering the required information. An account may be required to view pricing, place orders, or manage order details.

Yes. Once your order ships, tracking information may be sent by email or made available in your account. Carrier tracking updates may take some time to appear after shipment confirmation.